Introduction

Our primary - and most important - goal is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This is why we have specifically created this section; to address your concerns and answer questions you may have.

This Customer Privacy Policy describes the information and privacy practices for our retail stores (the "Stores"), our Customer Care centers (the "Call Centers"), our website (the "Site"), and all other locations, occasions, or events where your personal information is collected by, or on behalf of us.

Personal Information We Collect

As part of your interaction with us, we may collect personal information such as name, email address, billing address, mailing address, phone number, and credit card information.

When We Collect Personal Information

We may collect personal information from you when you:

Create an account on our Site
Purchase, return, or exchange items in our Stores, through our Call Centers, or on our Site
Contact one of our Call Centers
Subscribe to our newsletter or emails
Respond to a survey or fill out a form
Sign up for a loyalty program
Enter into a contest or sweepstakes
Provide us with reviews, questions, answers, comments, feedback, or suggestions

How We Use Your Personal Information

The personal information we collect from you may be used in any of the following ways:

To enhance your experience

Your information helps us enhance and personalize your shopping experience in our Stores, through our Call Centers, and on our Site. We use your personal information to provide tailored promotions and marketing offers, to improve the content of our Site, and to improve your Store and Call Center experience.

SMS Messaging Privacy

Rearview Rentals respects your privacy and is committed to protecting your personal information.

Information We Collect

When you opt in to receive SMS messages, we collect your mobile phone number and any related interaction data (such as message responses).

How We Use This Information

We use your information to send you transactional SMS messages related to your rental orders, including confirmations, reminders, updates, and customer support communications.

Sharing of Information

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for their marketing purposes. We may share information with service providers (such as messaging platforms) solely to deliver SMS communications on our behalf.

Opt-Out Rights

You may opt out of SMS messages at any time by replying STOP. Once you opt out, you will no longer receive SMS messages unless you opt back in.

Data Security

We implement reasonable safeguards to protect your personal information.

Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Contact Us

If you have questions about this policy or our SMS practices, contact us at support@rearviewrentals.com.

To improve customer service

Your information helps us respond more effectively to your customer service requests and support needs. Based upon the personally identifiable information you provide when creating an account on our Site, we will send you a welcome email to verify your username. We will also communicate with you to respond to inquiries, provide requested services, and manage your account.

To process transactions

We use your information for billing purposes and to fill your orders. If we have trouble processing an order, we will use your information to contact you.

To administer contests, promotions, surveys, or other Site features

From time to time, we may provide opportunities to participate in contests or surveys on our Site. Participation is voluntary and you may choose whether or not to disclose this information.

The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, monitor Site traffic, personalize the Site, and send emails related to the contest, promotion, or survey.

We may use third-party service providers to conduct these surveys or contests. These companies are prohibited from using our users' personally identifiable information for any purpose other than performing these services.

To send periodic communications

We may send you mail, email, or call you with information about our products and services if you have provided us with your contact information through our Stores, Call Centers, or Site.

If you place an order on our Site, the email address you provide will only be used to send information and updates related to your order.

If you opt in to our promotional email list, you may receive emails including company news, offers, updates, and related product or service information.

If you would like to unsubscribe from promotional emails, unsubscribe instructions are included at the bottom of each promotional email. You may also contact us via phone, email, or regular mail.

Email a Friend

If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send a one-time email inviting them to visit the Site. We do not store your friend's name or email address in our database.

Updating or Correcting Personal Information

If your personally identifiable information changes, you may update or delete it by making changes in your account, contacting Customer Care, or using the Contact Us link on our website.

Customer Testimonials, Comments, and Reviews

We may post customer testimonials, comments, or reviews on our website that may include personally identifiable information such as a customer's name. We obtain consent before posting.

Security - How We Protect Your Information

We use advanced technologies and security practices to maintain the safety of customer information. Our security measures meet or exceed industry and regulatory standards.

Sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted within our payment gateway provider's database. Access to this information is restricted to authorized individuals who are required to keep it confidential.

Although we take reasonable precautions to protect your information, no electronic transmission can be guaranteed to be 100% secure.

How We Share Your Information

We share personal information with third parties only as described in this Privacy Policy.

We may use service providers to perform services such as payment processing, shipping, data management, and marketing. These providers receive only the information necessary to perform their services.

We may also disclose information if required by law or when necessary to protect the rights, property, or safety of our customers or others.

Cookies

We use cookies to remember your preferences, process shopping cart items, and analyze site traffic to improve our services.

You may disable cookies through your browser settings, but some features of the Site may not function properly.

Log Files

Like many websites, we collect certain information automatically and store it in log files. This may include IP addresses, browser type, ISP, referring pages, operating system, and date or time stamps.

Email Privacy

Email is not always a secure method of communication. Please do not send sensitive personal information such as Social Security numbers, driver's license numbers, or credit card information via email.

We will not sell, trade, share, or rent your email address to third parties.

Data Retention

We retain your information as long as your account remains active or as necessary to provide services and comply with legal obligations.

Terms and Conditions

Please also review our Terms and Conditions which govern the use of our Site.

Your Consent

By using our Site, you agree to this Privacy Policy and the Terms and Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please review this page regularly to stay informed about our privacy practices.